Refund policy
Refund Policy
Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. All sale items are final sale and are not eligible for return/exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial or no refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be allowed to be returned or exchanged.
Any item that is returned more than 14 days after delivery will not be allowed to be returned or exchanged.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a gift card will be sent to you directly.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@honeyhivesonora.com or honeyhivesonora@gmail.com
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@honeyhivesonora.com
Shipping:
Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. All sale items are final sale and are not eligible for return/exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial or no refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be allowed to be returned or exchanged.
Any item that is returned more than 14 days after delivery will not be allowed to be returned or exchanged.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a gift card will be sent to you directly.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@honeyhivesonora.com or honeyhivesonora@gmail.com
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@honeyhivesonora.com
Shipping:
Online orders can be returned in person only within 14 days of the order being delivered. No refunds or exchanges are offered on Jellycat purchased online due to scamming and quality concerns.